Legal
Because our work is custom and time-based, refunds depend on how far a project has progressed. We aim to be fair and transparent, and we'll always talk it through with you first.
01Before work begins
If you cancel within 48 hours of paying the advance and before any work has started, we'll refund the advance in full, less any third-party costs already incurred (such as domains, licences or stock assets).
02Once work is in progress
If a project is cancelled after work has begun, the advance is non-refundable as it covers time already committed. Any work completed beyond the value of the advance will be invoiced proportionally, and you'll receive the deliverables completed up to that point.
03After delivery
Once final deliverables have been approved or handed over, fees are non-refundable. If something isn't right, tell us — fixing issues within the agreed scope is part of our service.
04Monthly retainers
Ongoing services such as social media management and marketing can be cancelled with 30 days' written notice. Fees for the current month are non-refundable. Ad spend paid to platforms is governed by those platforms' policies.
05How to request a refund
Email adporateofficial@adporate.co with your project name and reason. We respond within 3 working days, and approved refunds are processed to the original payment method within 7–10 working days.